Client due diligence, explained plainly

AML / KYC policy

Before any new Ptozmalquix AI account can trade or move money, we are required to confirm who you are and to monitor activity on your account for signs of financial crime. This policy explains what identity verification involves, which documents we request, how long each check takes and what happens to the information afterwards. It is written for clients rather than lawyers, and every section answers a practical question.

1. Introduction

This policy describes the checks Ptozmalquix AI applies to prevent money laundering, terrorist financing and other financial crime. The checks cover three connected areas: establishing who our clients are, assessing the risk each account presents and monitoring activity across the life of the account. They apply to every client without exception, because a process with exemptions is not a process.

Verification is a legal and operational requirement, not a judgement about you. The overwhelming majority of accounts belong to ordinary people trading their own money, and the checks exist to keep it that way.

2. What KYC means

KYC stands for Know Your Customer. It is the process of collecting and verifying basic facts about you: your full name, date of birth, residential address and identity document, supported by a check that the person submitting them is real and physically present. KYC establishes that you are who you say you are, that you do not appear on any applicable sanctions list and that the details on your account are matched by documentary evidence.

KYC is performed when your account is opened and refreshed when documents expire or your circumstances change. Keeping your record current forms part of your agreement with us.

3. What AML means

AML stands for anti-money laundering. Where KYC confirms identity, AML examines behaviour: it is the framework for assessing the risk each account presents and for monitoring activity that may indicate criminal funds moving through the financial system. Risk factors include unusual transaction patterns, deposits and withdrawals without a plausible explanation, and attempts to obscure who ultimately benefits from an account.

Where activity gives rise to suspicion, we are required to examine it and, in prescribed circumstances, to report it to the competent authorities. We are not always permitted to tell you when a report has been made, and we recognise that this can be frustrating; the obligation rests in law.

4. Why identity verification is required

Verification protects you before it protects us. A confirmed identity makes it far harder for a criminal to open an account in your name, hijack an existing one or redirect your withdrawals to a stranger's bank account. It also protects the platform as a whole, because financial crime follows the path of least resistance, and every hardened account hardens the network around it.

Verification also aligns with applicable UK requirements for client onboarding and financial-crime prevention. In practical terms, we cannot activate trading or process withdrawals for an unverified account, so completing verification early prevents delays later.

5. Required documents

We ask for three items, and only these three. Each must be valid, legible and show the complete document without cropping.

Passport or driving licence

A current passport or driving licence. The photograph, names, date of birth and document number must be clearly readable, and the document should be photographed flat, without glare and with all four corners visible.

Recent proof of address

A recent utility bill, council tax letter or bank statement in your name, showing your residential address and a recent issue date. Screenshots from banking apps are acceptable where the full statement details remain visible.

Selfie and liveness check

A short selfie or liveness check that matches your face to your photo document. It confirms that the person submitting the file is its genuine holder, and it takes minutes on any phone.

6. The verification process, step by step

  1. Register. Create your account with your name, email address and phone number. Registration takes a few minutes and commits you to nothing.
  2. Submit your details and documents. Upload your passport or driving licence, proof of address and the selfie or liveness check through the secure verification screen, never by email.
  3. Automatic check. The system compares your documents with public and provider records, confirms formatting and validity, and matches your selfie to your identity document.
  4. Manual review where needed. If anything is unclear, a compliance officer examines the submission individually and may request clarification or a replacement document.
  5. Confirmation of the result. You are notified of the outcome, and a verified account unlocks trading and withdrawals. If something is missing, the message states exactly what.

7. Enhanced Due Diligence (EDD)

Some accounts receive a deeper examination, known as Enhanced Due Diligence. EDD applies where indicators of higher risk are present: larger transaction amounts, internally inconsistent information, unusual funding sources, connections to higher-risk jurisdictions, or changes in behaviour that sit oddly against the account's history.

EDD may involve requests for further documents or details about the source of funds, and occasionally a conversation with a compliance officer. It is not an accusation; it is the proportionate response to patterns that justify a second look, and most EDD reviews close without incident once the picture is complete.

8. Verification timelines

Automatic checks on standard submissions are normally finished within a few minutes, and many accounts clear verification at the first attempt. Where a submission is selected for manual review, a person works through the queue in order of arrival, and those cases are usually settled within one to two business days.

A review can take longer when documents are of poor quality, when names differ across documents, when requested clarification has not yet been received, or when bank holidays reduce the number of working days. The most effective way to shorten your own timeline is to upload sharp, complete, uncropped documents the first time.

9. Reasons for rejection

A submission is declined when it cannot support a confident decision: an invalid or expired document, an image too blurred or dark to read, details that disagree between the document and the account, missing information such as an illegible address, or signs suggesting a document has been altered or forged. Suspected forgery is treated with particular seriousness and may end the application permanently.

Most rejections are mundane, a photo spoiled by glare or a bill that is too old, and a rejection notice always states the reason so that corrected documents can be re-submitted. Re-submitting is normal and counts against you in no way.

10. Transaction monitoring

Verification is a beginning rather than an end. Activity on verified accounts is monitored on an ongoing basis, and each account carries a risk score reflecting factors such as transaction sizes, funding methods, geography and patterns relative to comparable accounts. Changes in behaviour can move the score, which in turn can move the level of attention an account receives.

While a check or review is in progress, certain features may be restricted; withdrawals, for example, may be held until the review concludes. Restrictions are protective and temporary, and support can explain what a specific restriction means for your account.

11. Your responsibilities

You agree to provide accurate, current and genuine information, and to update it whenever your details change. Using another person's documents, submitting altered files or misrepresenting your circumstances is not a technicality: it is attempted fraud, and it exposes the account to immediate suspension and termination, together with possible referral to the authorities.

You are also responsible for keeping your own access secure, because a hijacked account can generate activity you would never have authorised. Two-factor authentication and a unique password are the simplest ways to discharge that responsibility.

12. Data storage and protection

Identity documents and verification records are stored for the period legally required for anti-money laundering purposes, encrypted and accessible only to staff who need them for compliance work. Support conversations are retained for up to five years so that disputes can be reconstructed from records rather than recollection. When retention periods expire, data is securely deleted or destroyed.

The complete picture of what we hold, why we hold it and the choices open to you is set out in the Privacy Policy, which sits alongside this page as its companion document.

13. Data sharing

Verification involves other parties, and information is disclosed only to the extent each purpose requires. Identity verification providers receive the documents needed to check them; IT service providers receive the data necessary to host and secure the systems that process it; affiliated companies within our group receive information needed to operate the service; and regulators and competent authorities receive information where the law provides for it.

Every recipient is bound by contractual confidentiality and security obligations, and your verification data is never sold under any circumstances.

14. Compliance standards

Our anti-money laundering programme operates in line with applicable UK requirements for client due diligence, record keeping, ongoing monitoring, escalation and staff training, and with the equivalent standards applied by the counterparties through which trading activity is executed. Internally, the programme is maintained through documented procedures, periodic review and the training given to every member of staff who touches client activity.

Where requirements evolve, this page is updated so that the published description of our practices remains accurate. Nothing in this policy limits your rights under consumer or data protection law.

15. Contact and support

Questions about verification, a pending review or this policy are answered by the Client Support & Compliance team. Write to us at [email protected] from your registered email address, quote your account reference where one has been given, and attach copies of any message that prompted your question.

  • [email protected]
  • Monday to Friday, 09:00 to 18:00 UK time (excluding bank holidays)
  • Client Support & Compliance

Verification is not paperwork for its own sake: it protects your money, your identity and the integrity of the platform on which you trade.