Contact the Ptozmalquix AI team

Our team aims to answer every user promptly, courteously and accurately, from your first questions about AI-assisted analysis to the day-to-day running of an established portfolio. Officers reply in English whenever the support centre is open, and every written message is read by a person rather than a bot.

The quickest route is the form beside this text. Email arrives in the same queue and is answered against the same service target, so choose whichever suits you best.

Our office

Ptozmalquix AI operates from London. The exact street address is confirmed to registered clients by the support team, which keeps visits and deliveries deliberate and secure. For anything time-sensitive, such as a pending withdrawal or a security concern, use email rather than the map: the office cannot accept account instructions by post, and email reaches the responsible department directly.

  • London, United Kingdom. The exact office address is confirmed to registered clients by the support team.
  • Mon to Fri, 09:00 to 18:00 UK time
  • [email protected]

The support centre

One department owns every incoming request from first contact through to resolution, which keeps answers consistent however your question reaches us.

Opening hours

Monday to Friday, 09:00 to 18:00 UK time (excluding bank holidays)

Expected wait

Written requests are answered in usually under one working hour during opening hours. Involved cases are acknowledged first and answered in full once the investigation finishes.

Responsible department

Client Support & Compliance

What the team can help with

  • Onboarding and registration: the sign-up form, identity verification and your first call with a personal manager.
  • Deposits and withdrawals: payment methods, timelines, minimum amounts and the progress of a request already sent.
  • Platform features: settings, notifications, reports and anything on the dashboard you would like explained.
  • Statements and documents: weekly performance summaries, account history and paperwork for your own records.
  • Complaints: anything you are unhappy about is received, logged and answered, with escalation available through the complaints procedure.

To get a complete answer first time, include your name, the email address held on your account and a short description of what you need. If something on screen looks wrong, a screenshot saves a round of questions.